Managed services
Higher efficiency through managed services
Our specialists raise efficiency through managed services that support performance and control across your organisation. We keep your infrastructure secure and reliable, so you can focus on your business. Imagine you run a range of services that you want to keep improving for your customers, but your foundations are unstable, and every change throws up an obstacle that eats into your time. That is exactly where Stemil steps in.
Managed support covers all the services your processes depend on, giving you a more resilient working environment that can develop quickly but safely. It includes servicing and administering a wide range of equipment, software services and tools. Our specialists look after physical, virtualised and cloud servers, operating systems, network infrastructure, storage systems, individual workstations, peripherals and suppliers.
Services are delivered under a service level agreement (SLA) that sets out specific parameters such as service hours, response times and priorities. This lets us maintain high standards of service while tailoring our approach to each client's requirements. Plans cover the standard 9×5 and 24×7 service windows, as well as custom hours to suit the particular needs of your organisation.
A systematic approach keeps our clients' processes running without interruption. Our service organisation follows international best practice and standards: ITIL and ISO 20000. This lets us streamline the processes of the businesses we support while reducing equipment and service costs, which we know can often exceed the annual budget and cause temporary difficulties during internal transitions or process changes.
Why it matters
The right equipment and software
Sourcing and deploying the equipment and software that fit your specific needs
Scheduled maintenance
Scheduled maintenance for preventive care of your infrastructure
Continuous monitoring and management
Continuous monitoring and management to detect and prevent incidents and downtime
Patch management
Patch management that applies the latest security improvements while keeping systems and services running
Configuration management database (CMDB)
We maintain a configuration management database (CMDB) as part of asset management. It helps us manage the lifecycle of your assets as an integral part of support.
Why do security and reliability come built into our managed services?
We know that every company rests on protecting its structure, its ideas and its proven ways of working. Storing data is not just another save; it strengthens the foundations on which your financial growth and productivity can be built high. As a certified information security company, we focus on managing and protecting our clients' information. Throughout, we apply a set of measures to identify and manage risk, combined with an appropriate response when incidents occur.
